플래그십 인 앤드 스위트

Good location, definitely worth the money wasn't expensive for the weekend,room could have been cleaner

[Location] The Flagship Inn & Suites is situated quite close to local supermarkets such as Stop & Shop and Big Y. There is also a Walmart. It is also close to the US Nautilus Submarine Museum, and is near the New London-Groton Airport. When I visited the Flagship Inn & Suites in 2024 June, breakfast was not included; but the 2 rooms I saw both had microwaves and refrigerators, which were greatly-helpful in heating food obtained from the nearby grocery stores. [Service] The service desk for the Flagship Inn & Suites was somewhat limited in hours during 2024 June, with hours of availability of M-Th 9a-9p FSa 9a-11p and Su 9a-10p. Also, it may be important that the Flagship Inn & Suites does not have elevators, so you might need to request a ground-floor room, if climbing stairs is difficult for you. i) I had asked for some assistance with being able to bring items over without immediately checking-in, because I needed to make several trips from approximately 1 km (0.6 mi) away, by electric scooter. I had stopped by the service desk, the night before check-in, but the staff person on duty the day of check-in was a different man, who was- at first - reluctant, but eventually permitted me to bring my belongings, to an unused-and-somewhat damaged room (room 123), until check-in time (3pm in 2024 June). It seemed to me, on the day of check-in, that the man from the previous night had not informed his colleague that I had stopped by, AND that the colleague had not understood OR had not read my reservation request about bringing items over in several trips. - This seemed unprofessional to me, because I had indicated what I needed many days earlier, in the reservation on Agoda, the approximate time of arrival, and my need for a 1st floor room, because I had a 2-wheeled electric scooter as my means of transportation. - Additionally, the initial room that was assigned was on the 2nd floor, and I had to indicate to the staff person, that my reservation request had indicated that I needed a 1st floor room, for the "assistive transport device" (2-wheeled scooter) and a pullable handcart that I had with me. I had to explain at time of check-in, that the electric scooter was very heavy. Fortunately, the staff person was extremely helpful with locating a 1st floor room. Much of this was complicated by what seemed to be a minimal comprehension of US English by the hotel staff, who appeared to be of South Asian (Indian Subcontinent) ethnicity. Thus, when I requested for a "1st floor room", this might have been understood to indicate - what in the US - is called "the 2nd floor", since in British English areas the term "Ground Floor" is used to what most US English areas call "the 1st floor" (In some areas where British English patterns are followed, "the 1st floor" is what US English areas call "the 2nd floor". ii) Service at check-out was not accommodating: I was switching to another nearby hotel, and had to make several trips by electric scooter again, so asked for delayed check-out, but was rather bluntly told that if I checked-out after 11am, there would be a late check-out fee. There were also strange service responses, when I requested the following: iii) I reported that the hair-dryer in room 119 was not working, and asked if there was a replacement hair-dryer that worked. It seemed that the staff person did not want to replace the hair-dryer, because he only replied that it (the hair-dryer) did not work. - The hair-dryer in room 119 needs to be repaired-or-replaced with a functioning one, iv) On another night, several days into my visit, I brought some used towels to the service desk, and asked where I could deposit used towels in the evening. I was told just to dump them in the corner of my room. I insisted that if they had a laundry facility, I would myself bring the used towels there. The staff person then told me to walk to the other side of the service area, opened a door and brought a linen bag with support stand, and ind

Everything was dirty. There were mouse droppings. It was in non-smoking room however the sheets had burnt holes on them and the tables had marks on the as well it was very dirty overall I tried to get my money back and they only gave me a $10 credit it smelled like there was a dead rat in the room also somewhere and behind the furniture they were rat poison everywhere and inside the air conditioner unit there was mouse droppings a lot so I couldn't even put it on so I froze all night

Upon arrival we were informed that the main office burned down with half of the hotel. We attempted to be optimistic still even after being greeted by the guy with no shoes or socks on who turned a corner of his room into an office . The first room we walked in had an unbelievable smell along with roaches. We immediately asked to be moved to another room that was far from better as the amount of roaches increased. I explained the main that we wouldn’t be able to stay as there are too many roaches and the cleanliness was little to non. Unfortunately it was so bad that we weren’t even able to sit on the bed or chairs. We left about 15 mins after arrival it would have been sooner if we didn’t have to wait on ride.

Charged me more than the price than what I payed through Agora PISSED OFF