뉴포트 뉴스 메리어트 앳 시티 센터

We checked in on Thursday evening and all was well. Saturday, we came into a huge roach greeting us in the restroom. We had all of our belongings out including luggage, so we have no idea if the critter had a field day. We went downstairs and we were given a new room however it was a huge inconvenience to gather our belongings by ourselves that late and move. We had a late flight out the next day and asked for a later checkout due to the inconvenience and the roach in our original room and was given until 1 pm. I asked since we had the experience that we did, and we weren't offered a complimentary stay for the future or anything could that be extended. We were told to ask the supervisor who was 5ft away if she could make that happen. The supervisor who I am certain heard this interaction was visibly texting on her phone while we stood there waiting. She looked up and continued to text until I made eye contact with the associate and then she asked that supervisor to assist me. She was very rude and denied my request and there was not much done about this roach that I have on video. They acted as if it was not a big deal and our disgust, concern, and disappointment was not important.