그랜드 호텔

Hotel reception, bar areas ,restaurant and food were all very nice. All staff were polite and helpful and always acknowledged you. The wedding we attended was well organised. The room was very dated and needed a complete revamp. Corridors were in need of TLC too as was the facade of the hotel which was looking a bit careworn.

I booked last minute as a little getaway for me and my boyfriend and got a reasonable deal for a double seaview room on Agoda. I rang the hotel to check and was told that my booking had come through from the booking site as a twin with inland view. When I questioned this I was told it was not a problem and would be put right when we checked in. The lady on reception seemed confused as to why this had happened and when the manager stepped in and to my amazement, instead of sorting it, she was unhelpful and rude. She tried to blame the third party booking site and wasn’t keen to honour my booking. I had to show her the booking and confirmation for her to begrudgingly leave it to Gaby ( who was helpful, and lovely) to sort it. So eventually we got the room we’d booked but it was not the welcoming experience I would have expected and the manager ( didn’t get her name) could do with more training in customer facing hospitality because her attitude was poor. The hotel is nice, but needs some new carpets and a lick of paint in areas like hallways and balconies. With one exception the staff are all professional and what you’d expect from a 4 star hotel. The location is superb and we loved our seaview so would probably come back, just hopefully to some new front of house staff 😊

I booked this for one night with my 3 year old and partner. We got a sea view room with a little balcony with a lovely view of the sea! The outside of the hotel seems dated needs a good clean and new coat of paint but the inside has a lovely quirky interior. The staff were absolutely lovely and so helpful and pleasant. We were very sad when going to the spa and not seeing there was no spa as advertised on the hotel facilities. The overall cleanliness was standard. We had dinner at the hotel restaurant and could not be more disappointed with the food. My partner ordered lamb which for the price was definitely not worth it. I ordered the beef roast and did not eat most of this as it was chewy and overall quite bland. Other than that the waitresses were lovely. Breakfast was lovely.

A beautiful 🤩 Victorian style hotel. Great rooms and staffs who were exceptionally kind and helpful. The only down side is there’s no steam room and sauna and the breakfast wasn’t as great as expected.

The staff were great. Good breakfast. Bad room. No a/c and windows barely opened. No view, just looked onto a wall and a strange internal enclosure which was absolutely covered in thick pigeon mess (and pigeons). Baffled as to why this hadn't been cleaned up and netted over or something. The heat must have been 30 degrees in the room. Weak basic shower. We barely slept. An odd stay. It would be easy to fit ceiling fans, and find a way to clean up this weird filthy outside area. Just plain odd!