까엡 베이 호텔 앤드 리조트

The meal of this hotel is very very good.Especially the breakfast,Because this hotel served many delicious food.Whether western style or Cambodian style,So next time i will choose this hotel again.

The pool was in horrible condition, dirt and falling apart. pool chairs were falling apart. Rooms were fair. The pictures are from another era. Loo for the same money you could do much better.

Tres belles chambres, grandes. Belle piscine mais qui manque un peu d’entretien, perd des carreaux et parois besoin d'être frottées. Mais eau claire et confortable. Parfait puisqu’il fait chaud. Nous sommes rester deux nuits. Le premier jour, déjeuner servi à la carte mais il n’y avait pas de café chaud. Seulement café glacé. Pas de fruit. Dejeuner a la carte ok mais pas beaucoup de choix. Un peu décevant. Deuxième jour, lorsqu’il y a plus de client dans l’hôtel, déjeuner au 3e: buffet complet avec jus et café. Parfait. Ce à quoi on doit s’attendre pour le prix de ce type de chambre. Surtout qu’il y a peu de resto autour. Mais somme toute, je recommande. Hotel agréable et calme. Personnel sympathique.

This was a great hotel to stay in. Keep in mind that if you don’t have transportation, most things are at minimum a 10-15 minute walk away or you will need to ask the front desk to call transportation for you. Yes there were parts of the pool that were coming off, but the space and pool were great. Room was spacious. There were some signs of aging and broken things in the bathroom, but the hotel was great for my stay.

I was very surprised at how nice modern and clean the hotel and room were! There was one girl working the pool bar, who was absolutely fantastic! I don’t know what her name was, but she also was working breakfast the next morning and then told me she had to go back to the pool after breakfast! Her customer service skills were incredible. Her smile was fantastic. She should be your employee of the month employee of the year employee the decade! Very happy with the hotel and the employees! 3 drawbacks however, first, the pool is dirty and disgusting! It needs to be skimmed and vacuumed every single day! Also the pool chairs or lounge chairs were also disgusting. The cushions were old and worn out with bird poop all over them! When you look at your hotel and at your room, you couldn’t be happier, when you come to the pool, it’s as if you have went to a different hotel that just does not care! Clean up your pool area please, it’s beautiful and make it what it should be! Other concern is very simple. Provide your front desk agents with change! I went there four times, on two different days I tried to change 100 I tried to change a 50 no luck! Then I just needed simple change tried to change 50,000 riyal and a 20,000 riyal And they did not have change????? Give your front desk, employee, a bank and enough change to handle your guests and not inconvenience them! Every hotel knows this why don’t you? And lastly how you charge bills at the pool! I felt sorry for the poor guy running back-and-forth to the front desk to get change! I cannot believe you do not give your restaurant a bank either? We sat and waited 15 minutes to get our change from our bill! This is embarrassing for you as a hotel for you as a general manager of the hotel if you should read this and you should be ashamed! Give your outstanding incredible employees, the tools they need to do their job! Again, every single employee from front desk housekeeping to restaurants to pool restaurant were incredible and outstanding! Obviously you have some managers there that do not understand customer service, and do not want to provide the customer with service! Change some simple policies, take care of your guests so they don’t have to take care of themselves! These are simple fixes! I hope you implement them! Or you’ll just simply continue to inconvenience your guests and sooner or later, they will stop coming! Managers, do your job!!!!!