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Breakfast was fantastic, an hour a day at the spa was also very nice. Apollo was truly wonderful the day we checked out, made sure I had a quick cappuccino before the train and helped us cross the street as I have a child with luggage. Very kind and a true assets to the hotel.

On arrival we were not greeted we were just told 'you cannot park there'. The receptionist said we could not have our room as someone had been ill in the room and needed to stay there. We were shown a very sub standard room that had a bad smell and asked to move to that room which we refused then we were moved to a suite and told we may be able to stay there but more likely would be moved the following morning. We were given a free dinner which we appreciated. At breakfast the following morning no one came to speak to us so we assumed wrongly we were staying where we were. We went to the beach and then two hours later were chased to move our belongings we agreed we would at 3 pm which was agreed. 30 minutes later the manager phoned to say why hadn t we moved I explained that we had agreed 3 pm the managed disputed this even though his colleague had agreed. So we had to move immediately which was annoying on the first day of our holiday we were made to feel it was our fault yet we caused none of this. I wouldn t stay here again there was a complete lack of customer service and you are charged for everything there was no warm welcome or even thanks for putting up with a situation that was not of our making.

Great location, good breakfast

i was not keen on the rooms they were furnished very basic boiling hot in room was told by staff they do not turn on air conditioning untill in season no fan was given

We would not recommend the Metropole Hotel in Santa Margherita Ligure. Unfortunately, our experience was extremely disappointing. In all the years we have travelled and stayed at hotels with our family, we have rarely encountered such poor and unfriendly service. The staff were unhelpful, and at times their attitude towards us felt disrespectful and discriminatory. We had the impression that they were not accustomed to hosting international guests and did not make any effort to provide the level of hospitality one would normally expect from a hotel in such a beautiful destination. After a long journey, we simply asked for some water or coffee upon arrival. Instead of offering us anything, we were told to go and buy it ourselves at the bar. This was just one of several unpleasant experiences during our stay. Unfortunately, the overall attitude of the staff made us feel unwelcome and uncomfortable. If you value respectful, warm and professional hospitality, we would not recommend staying at this hotel.