아마라 생추어리 센토사

Booked because i felt it was value for money for a 5-star hotel. Hotel room and overall look and feel was good. However, staff were not as friendly/pleasant, making it quite a lacklustre stay. There was only 1 male service staff that was very nice and accommodating during my 3d2n stay. Skypool is nice and quiet, gym is big and spacious. The other pools are small and dont look very appealling. Good for short stay, location and shuttle bus svc is good too

Overall worth the money just that the facilities abit run down, would be better if they up keep the hotel. Apart from the mosquitoes that is expected they do provide insect repellents and spray as well. Would come back again with our kids cos of the private pool experience.

Great short getaway from the city.

There was a small hiccup during my transition of room changing from Day 1 of stay . Was promised a Room A to Room B no waiting transition but was faced otherwise upon check out from Day 1 . Was furious. If I have not been told the arrangement above could be done ( no waiting transition) probably would not have made arrangements to work around with plans. Plans made, much to my horror , was told upon check out need to wait till 3pm before I can be checked into my new room. (Timestamp:1210 noon )And was brushed away with.. "sorry as you know it's the holiday season , we are fully booked . ... the housekeeping has not cleaned the room..... they got many rooms to clean up .... please come back at 3 pm" I saw no efforts made to check with house keeping or with her manager. AND I SERIOUSLY FEEL "THEY GOT MANY ROOMS TO CLEAN UP" was very uncalled for to be told . I went up to my vehicle and called furiously to their phone lines which also took quite a while to be even answered . I tried all extensions too. But fortunately, Manager Abel made it all better . He apologized for the hiccup . He went to see what necessary arrangements could be done and called me back as and when throughout to update me with follow ups. He manage to get me a room around 1 30pm . But I went around to reschedule my plans and decide to pick my kids n helper up from mainland first . Arrived. The check in was fast and smooth. The counter staff told me my room is ready and ushered me room keys upon immediate .. I am thankful and appreciate that Manager Abel has been a wonderful help , customer service is very professional. The 2 stars for him . 2 for the overall hotel , room satisfaction, -1 for counter check in experience.

Overall, a great experience surrounded by nature. Great Gym as well. However, can be better if toilet has bidet.