Residence Politecnico Bovisa

The place is not good for a non smoking guest. The room smells cigarettes and the ventilation is not good. The management should improve the negative reviews other than that I will still recommend this place.

Its an apartment so the space is huge with all the kitchen utencils. I gave the facilitues 3 stars becuse the AC is not working hood thing the weather is cold at that time and the unit smells cigarettes when we come back at night. I hope the management will do something on it.

Subject: Urgent Complaint – Hotel Refused Check-In and Caused Overnight Accommodation Issue Dear Agoda Service Team, I would like to formally submit a serious complaint regarding my booking at Residence Politecnico Bovisa, Milan, Italy, which I made through Agoda for four nights. Yesterday, I arrived at the property around midnight after experiencing a flight delay and a lengthy immigration process at Milan Malpensa Airport. I had already informed the property in advance via WhatsApp that I would arrive late at night. However, upon reaching the property, I found that the reception was closed and no staff member was available. Despite my prior communication regarding my late arrival, I was informed that my room had been given to another person and that I would have to stay at another property. After waiting outside in the cold for approximately 2–3 hours, I followed the instructions provided by the Residence Politecnico Bovisa staff and went to the alternative property. Unfortunately, the staff there also refused to provide me with accommodation. As a result, I had no accommodation for the entire night and was forced to remain outside in the cold. The following morning, I returned to Residence Politecnico Bovisa, but their staff again refused to provide me with the room I had already booked and paid for. I find this treatment extremely unacceptable and unprofessional. I had properly informed the property in advance about my late arrival, yet they apparently cancelled/released my booking without my authorization and failed to provide the accommodation for which I had made a confirmed reservation.