바르셀로 코코넛 아일랜드 푸켓

아고다에서 예약하고 룸 다운그레이드로 받은 사람으로서 남겨봅니다. 아고다에서 중개업체 통해서 예약하고 중개업체는 지맘대로 예약해서 룸다운으로 지내는데 아고다는 호텔이랑 연락도 제대로 못해서 이용하고 일주일이 지난 지금까지도 해결되지 않음

This resort is an amazing escape from the hustle and bustle of Phuket, while still leaving it as an option. We had an amazing experience at Barcelo coconut island: it started with an upgrade to a 5-rooms beautiful villa beach front, with a huge garden with infinity pool and direct access to the beach. We spent all afternoons in the pool, ordering room service for lunch, played tennis in the morning and took the taxi boat to Phuket one evening. The villas are really pleasant, giving you the feeling to be at home, when you are not at home. We will come back.

Staff are exceptional, always smiling acknowledging even when walking to your room, room was very clean lovely bedding, robes, bed a little hard for our taste, but enormous, lost my husband for a few hours! Toiletries in the room are really good, personally we wouldn’t have a jacuzzi suite again just uninviting, even though it was cleaned everyday it was always full of leaves, that’s just because of the surroundings , after seeing some of the wildlife we felt uneasy sitting in it with our backs to the bushes and that was the only way we could sit in it. Restaurants were very good, both service and food. At night the whole place looks so lovely twinkly lights everywhere looked so romantic, there were lots of excursions to go on, visit different islands etc we didn’t try as this isn’t our first trip to Thailand and we had done most of them, we did go on the Saturday night market, which we hated full of tat ( not like the usual Thai markets we have been to) we walked round it in less than hour and paid extra for a taxi to fetch us back, any problems we did have were sorted immediately, we can’t complain about anything. We had a lovely relaxing week at the village thank you x

Stayed at Barcelo coconut island for 13 nights in a pool villa. Check in was slightly delayed as our villa AC was broken, but we were given a discount on the all inclusive package as we had to wait. The all inclusive is definitely worth it, allowing you food and drinks from the two beach front restaurants. However the new beach bar is not included, most guests avoided using it. Some reviews have said service at the beach bars can be a bit slow, and I do agree, however special mention to Minnie, Mark and Nureeya who were brilliant, great service by them and a real asset to the hotel. We used the hotel for a couple of day excursions to Phi Phi and Hong island - great trips, well worth the money. The hotel guide Ron was brilliant. Are in the Japanese restaurant, beautiful setting and views, great food and 30% discount for all inclusive guests. We’d read many previous reviews about the beach area so aware that when the tide goes out fully it is not pretty, however when the tide is in you don’t notice. If you do want swim in the sea then catch the free trip every day to Koh Rang Yai where the beach has fine white sand and clear waters. It leaves every day from the front jetty 11-2pm, well worth visiting. So why didn’t we give 5 stars? The one and only reason was the awful housekeeping. Some days our villa wasn’t cleaned, and towels weren’t changed. The minibar should be filled everyday but was only done once or twice in our stay, and only after we had called reception. On three occasions we had to call reception to get towels, and paying extra money for the pool villa is just not worth it. Our bed was only changed once for the two weeks. Our pool was only cleaned once in the two weeks, and not the patio or furniture which remained covered in leaves and dust. We did talk to reception most days having to ask for the basics, not once was there an apology for any of this which should be a given when you stay in a 5 star hotel! I hope that Barcelo will continue to raise the standards in this hotel, it really should start with replacing the housekeeping team!

L'hôtel est très bien, le service de navette est toute les heures H24. Le service est irréprochable, on vous emmène vos bagages, ont vous dépose à votre chambre. Rien à dire suite la propreté de l'endroit, les piscines etc.. Le petite déjeuner est très bien et vous trouverez toujours quelques choses qui vous plaira à manger. Sur l'ensemble très positif, je recommande cet établissement. Le seul point négatif c'est le prix des extras, des restaurants et boisson qui ne sont vraiment pas donné et cher. Mais vu le nombre de personnels, on peut comprendre les charges.