더 수린 푸켓

부모님과 숙박했는데 전반적인 호텔 분위기, 수영장 모두 좋고 직원들도 너무 친절하고 좋았습니다. 조식이 좀 부실한 감이 있는데 그래도 전반적으로 맛있었어요.

Fav place in phuket

We thoroughly enjoyed resort, its facilities and surroundings which were stunning. However, the experience is slightly overshadowed by some very confusing choices made by staff/management. Upon arriving at the hotel, we were initially assigned a room that would lack privacy and asked if we could have a different room in the same category. We were informed that our room would be ready at the standard check-in time of 2pm. Whilst we waited for the room to be ready, we received a call at the restaurant telling us that the room will only be ready at 3pm. I asked what we could do in the meantime as this is rather inconvenient through no fault of our own, and we were only offered 2 drinks which I agreed to. It was quite early in the day so my wife opted to have the drink later which the staff member confirmed was completely fine. At around 2pm, I went to the front desk just to check if our room might be ready earlier. When approaching the desk, the staff member said in an unfriendly manner "no more compensation" completely unprompted - to which I replied, "I didn't ask for that. I just want to check if the room might be ready earlier" and she responded that it was. I said "great" and we made our way to the room. At dinner that night in the hotel, I just checked if my wife could have her drink now and after 2 minutes, a manager came out with a strained expression telling us that because the room ended up being ready on time, they are cancelling the complimentary drink. I was frankly bewildered at this response, especially at a resort of this calibre. I doubt that a 3-star hotel would think this is a good idea, let alone a well regarded 5-star resort. It was just a drink and I am not trying to squeeze anything from them. I politely informed the manager that it was a very strange choice of action but not wanting the spoil the night I did not argue and said it was fine. Otherwise, lovely resort that I would actually return to again - but perhaps more training is required for management-level staff to have better common sense.

사진만 보고 첨엔 벌레도 많을것 같고 더울것 같아 걱정했는데 정말 모기 한마리 없습니다 모기 퇴치 뭐시기 매주 한다고 쓰여있는 안내문도 있구요 한국 돌아오는 비행기가 밤 비행기라 체크아웃 이후 수영장과 바다에서 더 놀려고 하니 무료로 같은 컨디션의 룸을 빌려줬습니다 편하게 씻으라면서요.. 이런곳은 첨입니다 진짜 너무 깨끗하고 만족스러워서 2년 뒤에 또 오기로 약속 했네요 정말 추천 합니다. 다만 입구에서부터 리조트 내부까지 올라오는데 좀 거리가 있어 버기 불러서 입구까지 가거나 택시 불러 이동하는게 편합니다. 비치 레스토랑인가 저녁에 바닷가에 앉아 먹은 음식도 서빙해주시는분도 무척 친절해서 기억에 남아요 정말 추천합니다

We had a Deluxe Beach Suite which was undoubtedly impressive . The layout was great, the fact it was directly on the beach was fantastic and the suite was kept very clean. However the hotel has a very weird layout. You see reviews where almost everyone complains about the steps but honestly nothing prepares you for the amount of steps you need to negotiate just to get from the pool to the breakfast room and this is within the main building, separate from the steps on the walkways to the cottages. We are fit and healthy but planned very carefully so we could avoid popping back to the room for stuff. The steps are somewhat dangerous being shallow and steep, I would be concerned for a child’s safety using them. Apart from the strange interior the staff are disengaged and seem flat and bored themselves, there is absolutely no customer interaction except at breakfast which is hit and miss. The surrounding area is quite dull so you will want to stay in the hotel but be prepared to pay over the odds for food and drink. Breakfast is lacking choice and the portions of à la Carte are small but I suppose you could order several dishes. Truthfully there are better options if you want something more from your holiday than sitting on a beach, we agreed we wouldn’t return. I would recommend current management could observe the customer service of Centara Reserve Koh Samui which is second to none other The Shore at Katathani Phuket where the staff are joyful, helpful and happy.