Hideaway Villa 20-46pax 9R9B PRIVATE POOL, KTV, BBQ, ARCADE GAMES, 3min to BEACH

I was really looking forward to staying at this homestay, which I had booked in advance through Agoda. However, I was surprised and confused to find out that the host was apparently unaware of my booking. To make matters worse, Agoda Customer Care contacted me on the morning of my stay to ask for my contact details. Another concern is the deposit. Why were there no clear instructions or information about the deposit provided on Agoda before the booking? Guests should be informed in advance about any additional charges, deposit requirements, and check-in procedures so they can prepare accordingly without facing unexpected situations. Honestly, this entire experience has made me feel very uncomfortable and unwelcome. This was my very first time booking through Agoda, and I expected the process to be smooth, reliable, and stress-free. Instead, my family and I had to deal with unnecessary confusion and uncertainty. I came here with my family, including my father, who is unwell. Our intention was simply to spend some quality time together, enjoy our stay, and create happy memories. Unfortunately, this experience has left us feeling disappointed from the very beginning. It is heartbreaking when you plan something special for your family, only for the first impression to make everyone feel uncomfortable. I sincerely hope Agoda and the host will take this feedback seriously. Please consider improving the booking information, deposit instructions, and communication between the platform and the property. Clear information provided before arrival would help future guests avoid similar problems and ensure a more comfortable and welcoming experience. I am sharing this feedback not just to express my disappointment, but also in the hope that improvements will be made so other families will not have to go through the same situation. Every guest deserves a smooth check-in experience and a warm welcome, especially when they have booked and paid in advance.