The First Islatel

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. My parents enjoyed it.

Able to check in at 5:30 pm because they said the room was not yet ready Asking me to pay for the extra bed though i paid it already during my booking. Got the extra too at 7 pm Not enough breakfast -i have to ask my children to just share what they have on my other children but- it should not be like this since we paid for it. They are short of staff on breakfast buffet area too need to wait too long to get plate water or ask if there is still food to wait Private beach not suitable for swimming bec of sea urchin- they should have inform us beforehand for us not to waste time Inform us to be able to check out at exactly 1 pm bec there are still guest after us though we were check in very late but my goodness there is NO WATER so we were not able to take a bath Ask us to pay for the crack wall when they use a very low material( 1/8 hardiflex) not suitable for walls Worst experience hope its the last😔😔

- there was no water on our first night so we could not take a bath, brush our teeth, etc. We had to ask what could be done and it was only then a solution was provided which is provide us with pails of water ans 2 mineral water jugs. I understand that issues happen, however, a contingency plan would’ve been nice to have as it seems the only solution was to wait for a technician. I’m addition there was no hot water. We tried the hot water switch but nothing seemed to work. - The bathroom had a smell of raw sewage. We had to keep the bathroom door closed at all times so the room would not smell of sewage. Admittedly I had high hopes for the hotel, as the reviews were great, but it was not the case for my experience.

가성비 안좋은거같아요 물도잘안나오고...

Decent hotel and location but the water pressure and water heating very low… I stayed 2 days but my room was not cleaned during my stay.. breakfast needs to be improved for international guests…. The staff (Fhatema) was very helpful and professional with great attitude…Thank you