더 애비뉴 플라자 호텔

- Staff appears inexperienced and lacked training. - Booking system is nonexistent. An incident occurred where they mistakenly charged me an extra two nights because the previous occupant was not properly cleared and checked out. My check in and out was chaotic and inefficient. A lot of time was wasted.

Friendly staff. Great location. I booked a superior twin room but they upgraded it to a family room. Kinda old room but clean and spacious. Beds are comfortable.

Overall good experience. Just the pool seemed a bit dirty, especially the tiles in the big pool. Not sure if you can also select a room with a regular shower. Can be difficult to get on and off the bathtub to take a shower. Some of the knobs for the shower are also hard to turn. But rooms are clean and spacious. Staff are attentive

1. The rooms (I had 2 adjoining rooms) were old and badly needed refurbishment lest renovations. The chairs had stained and frayed upholstery. The cabinet doors did not function properly. The curtains were dusty and badly needed dry cleaning. Poor room lighting. 2. The room verandah and the whole building needed extreme powerwashing. 3. The bathroom had mildewed tile grouts and the fixtures were dated. The bath tub was too high and I even scraped my thigh on the rough grout on my way out of the tub. It was poorly lit. The hairdryer was not working and they provided me with one. 4. The bellhops and the rest of the staff were courteous and very respectful. The restaurant staff need more training in providing proper service though they were prompt in responding to clients’ requests. 5. I have eaten in that hotel restaurant a number of times with friends and family and every time I do , every course is not served at the same time for all the people on the table. One person or a couple would be served his first course or second or main course and the others would have theirs at a much later time. In the end the persons being served first would of course wait for all the others to be served. Worse is if the person had a hot course and served first, his food would be cold by the time the other people were served. I am not talking of a five-minute wait, but more than 10- minute wait before the other people on the table would be served their food. case in point, I ate my steak cold because I had to wait for the other steak on the table to be served :( 6. I ordered Salmon Tartare and I was served big cubes of cured Salmon (close to lox though pale in color). I had to show the waiter from my phone how a Salmon Tartare looked liked — made with finely diced FRESH Salmon. I asked the waiter to pass my comment to the chef that the name of the course on the menu was way different from what was being served. 7. The breakfast food offerings were plain and u

When I stayed during this date 03-04 October 2023 until now I am suffering from severe cough and colds and allergies. I was diagnosed of Severe Bronchitis. The hotel room where I stayed does not have a hot water. I showered 1AM after night out and suppose to have relaxing hot shower before I sleep, unfortunately it wasn't that way. The water was very called and I have none to talk to at the reception except guard on duty. I have no choice to continue the shower as I was drunk that night and I think I needed a proper bath before at least before I rest. The following morning after breakfast, still the same situation and it is too late, I had my morning bath, I did not kick up a fuss fir that hot shower but unfortunately until now 20 October, I am still recuperating from the illness which I think I got from my recent stay from the hotel. Guests are not suppose to be reminding this kind of default set- up amenity of the hotel since you consider yourself as 4 star-rated hotel. Hot-water shower should be automatic.