Super 8 By Wyndham Springfield North I-44

Breakfast wasn't provided as it doesn't have a decent dining space. The correct information should be updated.

I rented a room for 1 night through a third party app. I get to the hotel to check in and the owner is on his cell phone and ignores me for a good 10 minutes before he asks what I need. He said he was having trouble with his internet and that’s who he was on the phone with. I explained I was there to check in. He continued to make his phone call the priority but asked if I had the $100 deposit, I explained I was not aware of the deposit as nothing was mentioned to me anywhere in my reservation. I did not have it. I had paid for my room online the day before. He then proceeded to tell me he won’t honor my reservation without it but also can’t issue a refund as it was booked through a third party app and he said he had no information about me or my reservation because of that. He went on about how that’s the risk you take when using a third party. It was snowing and in the single digits where we were at and this guy did not care in the slightest that now my son and I had nowhere to stay and no money to rent at a different hotel. He told me to contact the third party. I reached out to them and they explained that there is a no refund policy but if the owner would send them an email regarding the situation they would review it. Again the owner is still on his phone and won’t pay me any attention at this point. I was crying and asking him for his help as I had to have in writing his permission to cancel the reservation and get a refund. I ended up writing it on a scratch piece of paper and begging him to sign it, which he finally did. I did end up getting a refund and was able to rent a room at a different hotel. Very thankful to the third party app (Agoda)for being so helpful and for keeping the rates at a reasonable price to begin with.

Multi day stay and had to ask for cleaning services. No breakfast bar (even when advised box breakfasts would be provided).