Shivalik Residency

If no option choose this.

I stayed at Shivalik Residency in Barabanki last week for work at Britannia. My checkout time was 15 feb 2026 at 10:00 AM, but I requested the reception to allow my bag remain in the same room until evening because I was not sure whether I would leave Barabanki that day or stay one more night. I clearly told them that if I decided to stay, I would pay for an extra day, and if I left the city the same day, I should not be charged anything extra; the reception staff agreed and said “no problem. In the evening, after finishing my work, my senior informed me that the work was complete and I could leave Barabanki, so I went to the hotel to check out. At that time, the reception unexpectedly asked me to pay ₹1000, even though I had been told in the morning that there would be no issue and no extra charge if I checked out the same day. This amount had to be paid from my own pocket because all other bookings and payments were handled by my sir. I feel this was very unfair and misleading, as the hotel did not honor the verbal agreement made by the reception staff in the morning. I request the management to look into this billing issue and ensure better communication and transparency with guests in future.