풀맨 포트 더글라스 씨 템플 리조트 앤 스파

​I am writing to express my severe disappointment with my recent stay. The villa's hygiene was unacceptable: the floors were dusty, and the living room sofa was covered in stains. Furthermore, the kitchenware was of very poor quality. Aside from the pool, the overall condition was far below expectations. I hope you address these housekeeping issues immediately

Overall the stay was good but there were a couple of things that weren't 5 star. Nowhere during booking was it clear that this was a private room and not part of the resort, this means none of the resort staff are willing to help you with anything during your stay. Also after speaking with some of the other resort guests we found out that we paid almost double to what they had paid for the same penthouse suite making this stay as expensive as staying in Hawaii !!! Also there was old laundry bagged up and left in our room like the cleaners forgot to take it?? Not a major but we had paid a premium price to stay there.

We enjoyed our stay at the Sea Temple. Spacious unit, with convenient pool access (and shallow areas for young kids). The resort is a short drive from the main shopping/dining precinct.

Disappointed that there was not even a congratulatory remark or note from reception or management despite booking this stay for our 25th Wedding Anniversary. No replies to emails prior to our stay regarding questions related to booking tours or transfers etc. Pool was cold and full of debris for all of our 4 day stay. Lighting outside at night is basically non existent so we had to use our phone torches to see where we were walking. Unable to connect to wifi in room at all for the first 2 days, but after notifying reception, this was sorted quickly via an outside provider. TV volume could not be turned down, but again this was sorted the following day, so no complaints there. Coffee in rooms consisted of Nescafe sachets! Housekeeping was bed making, emptying bins and replacing towels, the floors were not swept or vacuumed and the spa was not wiped out. Milk was not replenished on one day. Towels were replaced daily, but a floor mat and hand towels were often missing altogether. There were 2 towels for 2 people and no extras. Very disappointing overall. Will not return or recommend. Very overpriced for what you get. Definitely need a car as it's approx 800m to the beach and approx 6km into Port Douglas shops etc. Shuttle is available at a cost.

I understand that there is staff shortage and the industry suffered through COVID but don’t try and make the money overnight. There has to be a difference between a three star hotel that charges way less than a five star hotel but I couldn’t tell the difference. Cost cutting in every department it seems.