포커스 호텔 프리미엄 올슈틴

This hotel is brand new and has been finished to a good standard. The design is modern and stylish, everything was clean, and the TV and in-room facilities were good. First impressions were very positive. Unfortunately, our stay was let down by a few major issues. The mattress was by far the hardest and most uncomfortable I have ever slept on. It made it very difficult to get a good night's sleep. The pillows were also synthetic, extremely firm, and equally uncomfortable. The quality of the bedding and mattresses simply does not match the otherwise good standard of the hotel. We also booked a premium room with a king-size bed, but instead received a room with two single beds pushed together. The room was also missing the sofa that was included in the room description when we booked. Reception explained that the hotel was fully booked and was unable to offer an alternative or resolve the issue. It's a real shame because the hotel itself is nice, clean, and very well designed. However, a comfortable bed is the most important part of any hotel stay, and combined with not receiving the room we had booked, the experience was disappointing. For these reasons, I would not stay at this hotel or any other hotel in this chain again