Bai Chay

Ha Long

Asia

Vietnam

여기어때는 매주 숙소 가격을 모니터링해 다른 서비스보다 더 저렴한 가격으로 제공하고 있어요.

최저가 보장 숙소란?

예약 후 7일 이내에 다른 서비스에서 더 저렴한 가격을 발견하면, 여기어때 가격과의 차액의 2배를 포인트로 보상해드려요. (최대 보상 한도: 10만 원)

최저가가 아닐 시 보상해드려요

Primary image

Lobby sitting area

Breakfast area

Restaurant

선 월드 하롱 파크

카이 뎀 마켓

타이푼 워터파크

바이 짜이 시장

하롱 야시장

Cai Lan Station

Cang Cai Lan Station

하롱 선 휠

Ga Ha Long Station

돌핀 클럽

바이 짜이 해변

띠엔꿍 동굴

다우 고 동굴

포엠 마운틴

투안 차우 비치

티톱 섬

소이 심 섬

승 솟 동굴

루온 동굴

항 상 동굴

하롱(바이짜이)에 위치한 MARUKO HOTEL HA LONG의 경우 차로 10분 이내 거리에 하롱베이 마리나 및 선 스퀘어 등이 있습니다.  이 호텔에서 바이 짜이 해변까지는 1.3km 떨어져 있으며, 2.1km 거리에는 카이 뎀 마켓도 있습니다.
아침 식사(현지식)를 매일 06:30 ~ 09:30에 유료로 이용하실 수 있습니다.
직원이 있는 프런트 데스크는 정해진 시간에 운영됩니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.
에어컨이 설치된 18개의 객실에는 벽난로도 갖추어져 있어 편하게 머무실 수 있습니다. 무료 무선 인터넷을 이용하실 수 있으며 위성 채널 프로그램도 구비되어 있어 지루하지 않게 시간을 보내실 수 있습니다. 편의 시설/서비스로는 미니바 및 전기 주전자 등이 있으며 객실 정돈 서비스는 매일 제공됩니다.

숙소 공지

서비스 안내

For the money we paid, this was good. Nice good sized room. The only thing we struggled with was the location. Easy enough to get grabs to the places further along with food but still very bizarre location as nothing was open close by. 

Very good

When I arrived after a long trip, there was no one at the reception desk. There wasn’t even a phone number to call for help. I emailed the hotel but got no reply. After waiting for 15 minutes, I had to contact Agoda’s customer service for assistance.  

Eventually, a woman came to the reception. She immediately asked for my booking details and used a translator because she didn’t speak any English.  

There was no greeting or apology from her, for letting me waiting and wondering about my cook for the whole 15 minutes. It was just a rushed and impersonal interaction, without manners or kindness. 

While she was checking me in, someone else came from the elevator, and she stopped helping me to talk to them instead. 

It felt chaotic and unprofessional. Keep in mind, it was around 4:40 pm, not even a busy time and they should prioritise someone who they let waiting in the reception without an explanation for that long. 


Then she showed me my room, and I was shocked. My jaw dropped.  

The room was behind the reception desk and was being used as STORAGE for towels and bed sheets. She even removed baskets from the room in front of me. The room is beside of a toilet and a curtain horribly dirty. Imagine the noises of the elevator, people going in and out, and people working in the reception. That’s insane! It was more like a “mai’d room”, honestly. 

I told her I wouldn’t stay and that I’d contact customer service. She then suddenly said it was a mistake with the booking names and that my real room was different. Really???  
Just after I said that? 

When I said I wasn’t staying, she suddenly tried to offer me the room I had actually booked.  I didn’t accept cause I wouldn’t like to stay in this hotel at all. She had one job, giving the correct room I booked just for myself. “1 double room with outdoor view. 2 double beds” it could have one bed only cause it was just me. There is matter of communication and kindness as they lacked in both. 

There’s no excuse for this! Even with a language barrier, she could have used Google Translate to greet me and apologize properly and talk about the room. 

From the reviews, it seems she is the owner of the hotel, along with a man who stood outside watching but didn’t come in to apologize or fix the situation. They clearly knew what was happening but did nothing.  

This was completely unacceptable. I had booked a different room with an outdoor view, not a STORAGE ROOM behind the reception with no windows.  

The entire conversation was through Google Translate, which made everything harder.  

I didn’t waste time arguing. I told her I wasn’t staying and left immediately. She looked stressed and clearly didn’t know how to handle guests.  

Even Agoda couldn’t reach the hotel when they tried callingo or emailing them, which they confirmed by conversation. The lack of communication and professionalism is shocking.  


MARUKO HOTEL HA LONG