Collection O Infocity Metro Station Gandhinagar Formerly Hotel Grand Krishna

I informed the hotel in the morning that I would be checking in late at night, and they assured me the room would be reserved beforehand, which I genuinely appreciated. However, the actual stay turned out to be extremely disappointing. The first room we were given was not cleaned at all. The washroom had a fused bulb with barely any light, and the toilet was in a terrible condition with waste still floating in it. When I immediately informed the staff, they said there was no water in the tank and the motor had just been switched on. I requested a room change. The second room was not any better. Bedsheets and pillow covers looked unwashed and dirty, the water glasses were clearly used and not cleaned, and there was dust everywhere in the room. By then it was already around 2:30 AM, so we had no option but to stay. Overall, it was a very unpleasant and unhygienic experience. Proper cleanliness and room inspection should be the minimum standard for guests.