더 세인트 레지스 쿠알라룸푸르

I booked a 4 night stay for my birthday. But it was a somber atmosphere mood when checking in. There was no smile or any small talks from the reception. It was straight to the point on checking me in. There was no offer of upgrades to the room category, even though I have read about it in the previous reviews. During my stay there I encountered many unpleasant situations and i was directed to Manager Merveyn He did a lousy job in handling the situation. I felt judged by him. He even lost his cool , he pressured me couple of times and I had to ask him to leave my room, even before and conclusion was reached. On the other hand Rooms Director Ms Charlotte handled it all well and made our stay for the next 3 nights go well and enjoyable. Kudos to her and Team Butler for making our stay memorable. Thank you.

St Regis’s butler service really lives up to the expectations. Felt like royalty living here. Would like to commend butler Mark who was very attentive to our needs and even gave a customized Easter gift to our baby. The rooms are huge and classy and clean. Enjoyed our stay! Only thing they can improve on is the restaurant’s food (the place looks great and service on point but menu and taste not really to our taste).

Delicious breakfast buffet; in a very tight eating space for a 5 star hotel. Half of the hotel guest ate outside the meeting room. May not be a problem to some, as the food served are similar, but the ambience certainly isnt. It felt i was still working over the wknd attending a conference, when all i really wanted is a break from it all

Have stayed here multiple times but this time around, experience fell below par as the swimming pool was closed due to maintenance. Requested for late checkout and receptionist was very accommodating. Breakfast selection was not very enticing. Services and amenities were top notch with a smart heated toilet seat. Unpleasant view of the city, would opt for the lake gardens view. Room layout was exceptional, very spacious.

Love that the service they provide. We just have to call them to ready our bath tub, to iron our clothes.. but the breakfast not really variety.. and nothing amazed us beside the room and view.