Resort Suites Pyramid & Lagoon

This is more of an Airbnb apartment rather than Hotel room. You have to contact the apartment owner (host) to gain access to the access card to then gain access to the room. Agoda did provide a contact number in the booking details so I need to self contact the host. The room has everything needed for a small family, from water dispenser to utensils for light cooking if needed. The negative are: 1) Bunk bed is very squeaky when you turn around while sleeping. They provide a foldable bed so my son sleep on the foldable bed rather than bunk bed top level, else it will noisy. Not for light sleeper. 2) Bedside table and dining table are "broken". Bedside table is seating on a plastic chair and dinning table is seating on a makeshift pillar. 3) Shower is from a water heater even though the setup is like a hotel with main faucet, which has been re-purpose to just supply water to water heater. 4) Aircon is attached to water pump so periodically the pump will run for few seconds for every few minutes. Not for light sleeper. Positive of the stay: 1) It has coin operated laundry that you can use to wash laundry. 2) Comes with bathtub. 3) Direct access to Sunway Pyramid Mall. 4) Direct access to Sunway Lagoon side entrance. 5) Stay is value for money. Do note that if you drive, parking is paying normal rate as the apartment is not affiliated with Sunway so no parking discount. If your expectation is like an ok Airbnb stay to just have a place to sleep then go for it. If you expect Hotel room like facility with hotel like service then you will be very disappointed. You pay what you get.

Overall is good but needs to service the air cond because it’s really not cool.

Apartment is located next to Sunway Pyramid Mall so it is very convenient. We love the filtered water dispenser that dispenses both cold and hot water. Everything is provided including towels, shampoo and bath foam. Good value.

location is great but pictures are not the same as the room

Good service