토노사와 온센 야마노 차야 료칸

I have to agree with some of the negative reviews. The place is old. There is corrugated thin metal roofing in some areas. The windows are single pane. The walls are thin and there is barely any insulation. We went in January and it was just above freezing at night. To be fair, the heater worked well and we were warm. But, the place must be burning through electricity like crazy because they're heating even open outdoor areas all night. My first impression upon arriving and walking to our room is this place is more like a 2 star hotel, with the amnenties of a 3 star. It's definitely not luxury class. The service, though, was great. And, our host, Hwang, was really nice and polite. The food service was great! Breakfast and dinner was all really good, and quite a lot of food. The onsens were nice. However, my biggest gripe is they never rotated the public ones. So, I only saw one onsen out of the 3, but we were able to have access to the private onsen for 100 yen. Finally, my biggest gripe about this place was the mattresses / futon. I didn't spend all this money to sleep on the floor on a hard futon. It was pretty uncomfortable, and just because of that, I wouldn't stay here again.