니르바니카 리트리트 바나수라 댐

Booked room with attached pool and the pool was filthy with slimy things floating around. Called reception and no one bothered to even come and check. The main pool was also closed for cleaning even though promoted online for it.

Its new building. They maintain very clean and neat

I stayed at this hotel with my wife and 1 year old kid. The room looked ok at first. Then I started noticing things that spoiled the experience. The fan was not working. When I asked to change the room, the staff said that they are fully booked although I could see the next room was empty at that time. The staff also said that they tried to arrange a technician but since it was Eid that day, nobody was available. I stayed there for 3 days without fan. The ac was running but not cooling sufficiently. Then I had to ask them for water. For which they have 2 bottles filled from a filter instead of packaged water. The pillow covers were dirty, I had to ask around 5 times before they changed the pillows. I also had to ask couple of times for towel seperately. The listing of the hotel on Google shows an image of a swimming pool. However, there is no pool on this property. The restaurant serves ok food. The prices are ok as well. The room had ants everywhere. I had to ask for fresh tea cups as the room had dirty cups. The AC water outlet was squirting water all over one side of the balcony. The view from the balcony was good. Hot water was available at bathroom. In short, the property was decent, however nothing was prompt when it comes to service.

Very posh and clean for the price. Money worth spent. Amazing balcony view. Food could be better