뫼벤픽 리조트 & 스파 빈탄 라군

We went to a many other resort in bintan, this is a new hotel so we think of trying out. But to our surprise, there is no free shuttle to lagoi plaza, every transport out of the resort need to pay for taxi. We reach the resort before 11am, we wanted to have early lunch, their food selection was limited before 12noon. We wanted to try the local food but there is no ala carte available until 12pm, end up we went to the recreaction area for ala carte western food, the food is ok but super ex. Our friend toilet was choked on one of the morning, waited a few hrs to get it done, we went for their international buffet for dinner, it was black out a few time and the place was full of smoke until we cannot enjoy the dinner, we ate halfway, we came out. For all this experience, there isnt any compensation for such a reputable hotel. We will not come again.

We had a 3d2n stay in this hotel. The room is well furnished and clean. We had a good time during these 3 days. The staff are exceptionally helpful and friendly. As the hotel has some works still ongoing, the facilities are minimal. If you do not mind just having facilities like beach, swimming pool, cafe, 2 restaurants, retail shop, recreation village without spa and massage place, this place is sufficiently great! Breakfast is not too bad, can be better for some dishes. For lunch and dinner at Port 19, the portion is generous and their dishes exceeds expectations!

Have the Sentosa resort kind of vibes space is extremely big and doesn’t feel crowded at all maybe also cause it’s still in the soft opening phase and not yet fully packed, food is average, comes with daily chocolate hour you can enjoy chocolate fondue and cakes, quality is average but interesting to participate at a hotel for the experience. The hotel room for us is just good, hanger height and placement all makes sense. Comes with blackout curtain and different type of pillow to choose from, we had a restful sleep. There are billiard tables ping pong table small free arcade at recreation village, nice private clean beach with clear water. Hope they can offer more authentic local foods and we will be back again

Overall it is a good stay with amazing facilities . But, shower water is not hot enough, aircon not cold enough where it was set as 19 but we could sleep without blanket. Suggest to have a ceiling fan at balcony so we can have a cool breeze while relaxing there. But it is wonders that the staffs remember us and our names. Please consider more selection for finger foods like chicken wings.

Asked for baby cot, only got it after 3 times after my baby had napped once in my arms. Was told they have bottle sterilizer, but did not receive in my room after asking twice. Asked for plaster bandage, also twice n did not get it even until i check out. Asked for kids toiletries twice before i got it. And housekeeping said they dont have. The place is too big and hard to reach for staff, compared to other resorts that can whatsapp for contact. Called guest services but never got picked up. No doubt the staff are very courteous. Special mention to Pricsilla from reception and Erlando from Port 19, very helpful. Upon departure, they say all the guest board the same shuttle bus , but my luggage was offload at the terminal and i had to go to the other side for emerald boarding myself. This was different from all my other experiences with other resorts at bintan. I don't need to tow my own luggage over.