Victoria Colonnade ApartHotel

The picture is true it’s a great big copper bath and king bed. Cleanliness grim around the edges worktop crumbs to dirty tea towel. Bed was clean and towels too. Superb location decor bit mixed. Would I stay again - probably not. Worst aspect besides the cleaning is the apartment is over 3 floors of stairs.

big & bright apartment with all the facilities needed & Comfy beds - it feels a bit pricy considering that these are serviced apartments but we were overall happy with our stay.

I am very disappointed with this place as “manager” was horrible. We were told to get into the restaurant and waited on one side, no chairs were even offered. No warmth, no cheerful welcome, we were a waste of space. He even said “we don’t have the room ready.” It was 1900H and checked was supposedly at 1500H. With my kids in tow, I was told “Give me 40 mins to clean it or I can just cancel it.” Upon coming up to the room, it was clean, it meant that the manager was not up to date with information, which is ok and understandable, but the way it was delivered was really off. It made my family and I embarrassed to be there and that I had somehow committed a crime when I booked the place. I tried to smoothen things out and jokingly said “can we get free drinks?” I didn’t expect the reaction of the manager, yes it was a no, but it was said jokingly. There was also no wifi nor any hard connection. The place boasts of it but there were no provisions. We left at 0900H the following day as we don’t feel comfortable being there felt like we owe debt for a place a paid fully to occupy temporarily. I am a woman of colour and that feeling of being unwelcome was certainly at its peak in this place. I have never felt that dismayed when I was checking in nor when the manager was taking us up to the room. This place shouldn’t be asking for guests to stay until they are able to resolve bias.