더 펄 사우스 퍼시픽 리조트

Clean rooms, beautiful resort, good food, lovely environment

Came for the diving, the crew running aquatrek are absolutely fantastic and made staying at the pearl worthwhile for us. Food takes a long time and isn't worth the cost so we found ourselves eating off the resort.

goodjob!

Everything was OK, but it just had that corporate feel with very little friendliness from the majority of the staff. The reception, foyer area is open plan, light and airy, but has dozens of birds flying in and out, pooping everywhere. So take note should you sit there! Some poor guy had the unenviable and unending task of cleaning up after then!! Beautiful setting, beach, pool, marina area. Rooms were small and beds and pillows soft (we were upgraded to Marina view) so expected a little more, but adequate for the time we were there. Breakfast was good and had lunch there on arrival, but for fresh and well priced dinners, we discovered Grace Garden @ TrueMart. A 5 minute drive away.

We stayed at The Pearl Resort in Pacific Harbour for three nights and overall had a pleasant stay. The reception staff were the people we interacted with the most, and they were excellent. We only remember Millie by name, but there was another young lady and another lady working alongside her who were also incredibly friendly, helpful, and attentive. They were always happy to assist us with anything we needed and made us feel very welcome. We also appreciated the gentleman who helped with our luggage at reception, especially on the day we checked out. He was very kind and professional. We had dinner at the resort restaurant on two evenings and enjoyed a few drinks at the deli/bar. We spent most of our time exploring the local area, so we didn’t use the pools or many of the resort facilities. As vegans, we would have loved to see more plant-based options on the menu. The vegan dishes that were available were generally tasty, although the curry wasn’t really to our liking. We ended up eating out on one of the evenings because of the limited selection, so having more vegan choices would definitely improve the dining experience. Unfortunately, we experienced several issues with our room. We arrived from Nadi at around 7:30 pm, and the room was extremely cold because the air conditioning had been left on. We switched it to heating, but after waiting for about an hour, it became clear that the heater wasn’t working. Maintenance came to inspect it and eventually confirmed that the heater was faulty. The only solution was to turn the unit off completely and wait for the room to warm up naturally, which took several hours. The reading lights above the bed were also not working. We were told a bedside lamp would be brought the following morning, but it didn’t arrive until later that afternoon after we had followed up with reception three separate times. The wardrobe had a strong damp, musty smell, and when we first checked into the room, there were hairs left in the shower, which wasn’t a great first impression. We also had some confusion with housekeeping. After returning from a dive the following day, we went straight to shower only to find out our towels had been removed, but the room hadn’t been serviced and no clean towels had been left. We had to ask housekeeping for fresh towels so we could shower. A few hours later, the room was serviced, the bed was made, and the water was replenished. We also noticed the towels were replaced again the next day, even though we had hung them up because we were happy to reuse them. It seemed like an unnecessary waste of water and laundry. Overall, most of the staff we encountered were warm, friendly, and welcoming. While the service at the restaurant and deli wasn’t quite as consistently friendly as reception, everyone was still polite. Despite the room maintenance and housekeeping issues, we appreciated the kindness and professionalism of the reception team, who were the highlight of our stay. With a few improvements to room maintenance, housekeeping consistency, and more vegan dining options, this could be an even better place to stay.