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The hotel itself was good jus that it's fairly old as compare to other hotels which my other colleagues had stayed. However, the gym won points with me. Thank you!

good

Hello, I am Ghada’s daughter, she was a resident at the hotel , am responding on her behalf as my mom is currently in serious condition. While I acknowledge your apology, even if it is the minimum, it does nothing to mitigate today’s appalling experience at your hotel. I understand you may not have been directly responsible for the incident, but hotel staff approaching me, twice, while my mother was suffering severe symptoms in the ambulance was completely unacceptable and disrespectful. This cannot, and will not, be dismissed with the hotel. As a business student, I understand the pursuit of profit is important, however, I strongly advise you to consider this as a warning of clear staff carelessness that will affect the futures business. This incident unfortunately reflects extremely poorly on your behalf, especially with the lack of communication with the hotel. I hope you pass on the message to the hotel’s unprofessional management because this is improper behavior.

Fantastic location on the beach in the diplomatic quarter. (Pool is good for leasure rather than laps.)

I booked Grand King Suite Room. It was okay. From Agoda it said with kitchen facilities, but the actual room, there was not, bit disappointed with that. Also, I went there on a weekend. It was so busy, I waited 2 hours for check in. They allowed late check out for compensation. The indoor pool, sauna, jacuzzi facilities were nice. The staff were very helpful and accomodating.