하얏트 리젠시 아카바 아일라 리조트

Great w periwn e

One of my best stays in Hyatt Hotels, the staff were amazingly helpful, Azmi was very helpful, special thanks to Yousef the blonde guy at the reception, he made my stay outstanding, THANK YOU HYATT

The service for the beach area ( le plage) and the nearby pool was severely lacking. Anytime we wanted to order anything or we needed anything, we needed to to search & walk around to look for staff. Also the distance to the beach from the main building or reception involves lots of walking , which isn't suitable in the scorching heat for families with children, elderly people, etc. mini Golf cars are needed IMO. Overall the pools are nice, the rooms are clean , the location is good being near the marina and the B12 public beach ( which I highly recommend to visit if you're staying at this hotel)

- We stayed for three nights. I would give our stay an overall rate of 7/10. - The hotel is clean and the staff are mostly nice. - the hotel is built inside Ayla oasis, a very nice and large resort. - The location is close to the center of the city, however… The hotel is NOT ON THE ACTUAL BEACH and it has no beach access. This should be made clear upon reservation but it is not. The hotel is built on an artificial beach-like lagoon, but not on the actual beach. Aqaba beach is very nice and clean and is totally worth staying at a hotel built on it. This hotel does not serve that purpose, despite being very costly. - other negatives: The hotel is built inside Ayla oasis, a very nice resort. The resort is large, yet the hotel does not provide any kind of internal shuttle services to move to and from other areas in the resort. If you need to go to other areas in the resort, you need to either walk (in the very hot weather) or take a taxi. - speaking of taxis, DO NOT ASK THE HOTEL TO BOOK A TAXI FOR YOU. They will charge you 1.5-3 times the actual cost of the ride. They also make it difficult for taxis to reach the main door of the hotel if you book them on your own. If you don’t book a taxi and just want to catch one in the street (a common practice in Aqaba), you need to walk a long distance in the heat. Other Positives: - the location inside Ayla oasis and close to city center. - reception staff are mostly nice and helpful. - life guards and security are very friendly and helpful. - cleaning and other supportive staff are extremely helpful and efficient. They deserve 5 stars. - olive tree restaurant breakfast food is excellent, and the staff are very nice. I did not try other restaurants inside the hotel. This is my honest opinion. I made many of the above points clear to the reception staff upon check in and check out.

Poor response to queries. No service from reception- they don’t even answer the phone. Housekeeping don’t change bedinen despite many requests. Poor standards - management not bothered! Restaurant staff great.