피칼바트로스 순고 클럽 - 올 인클루시브

They didn’t call to complain, they had wonderful customer service

Resort is middle of nowhere however you have allot to do inside the resort. The bakery serves the best freshly made croissants and deserts. It would be nice to have more then pizza served by the aqua park so you don’t need to go to the main restaurant for lunch.

The room card issued did not match my room the next day after check-in, a careless hotel error that poses obvious safety risks. Later, a staff member entered the room abruptly without knocking while my friend and I were inside, which seriously violated our privacy and showed blatant disrespect to guests. We spent the whole afternoon negotiating the issue. The hotel only offered late check-out and complimentary airport transfer as a tentative solution, and promised further follow-up arrangements, yet we never heard back. Messages sent to the designated staff also went unanswered. Worse still, the same incident happened again before the matter was properly settled. On check-out day, the housekeeper merely knocked twice and opened the door immediately without waiting for a response, breaking the previous commitment to avoid similar misconduct. Repeated unauthorized room entry reflects inadequate staff training and disregard for guests' privacy and rights. The hotel handles complaints perfunctorily with no effective improvement. I am extremely disappointed with the overall service.

- The Wi-Fi connection is extremely poor. It does not work in room *** and is unreliable in many areas of the hotel. - The indoor pool is not heated at all. The water is cold — it is simply covered, not actually heated as advertised. - The food quality is below expectations. The buffet is not properly refilled when items run out, which is frustrating. - I was refused an invoice for my stay under the pretext that I booked through Agoda. At check-in, I was told to wait until the end of my stay, even though I had already paid in full. At check-out, they refused to provide any invoice. This is not acceptable. - Guests are required to pay a 100 MAD deposit to get a towel card. I paid the deposit, but they initially refused to give me a towel because they had run out of cards. The reception staff had to argue with the towel team just to get me one, as if it were a favor.