호텔 망가사 마칼레

Lokasi tempat yang strategis, terletak dekat dengan jantung kota Makale. Lingkungan nyaman dan tenang, untuk makanan yang disajikan enak. Namun hal yang perlu diperbaiki dari pihak hotel adalah keramahan dan pelayanan dari beberapa staff khususnya di bagian receptionis kurang ramah, kurang antusias, dan terlalu cuek terhadap tamu yang datang ke hotel tersebut, sehingga membuat kebingungan dan kesalahpahaman tamu, ini yang membuat saya tidak maksimal untuk memberikan rating terbaik.

Overall lumayan

Saat tiba di beri Kamar yg tidak sesuai dengan iklan. Di konfirmasi kembali setelah itu di kasih Kamar yg sesuai di description

When I booked online, it was advertised with air-con. When I checked in, we were given a room neither an air-con nor a fan. After much insistance of having an air-con room, the receptionist contacted the manager and finally agreed to upgrade to an air-con room. I was informed that one of the lights was faulty. Fine. Later, we found that the lock of the toilet was faulty too. I notified the receptionist and he confirmed that he was aware of it. The worst thing was that when we needed a warm shower after a long day's travelling, we only had cold shower. When I told the receptionist (the 3rd time running down to him) about that, he said that we could only have warm shower during day time. When it's at night, no warm water for shower anymore. The hotel was a bit run down. The common room was just outside our room. Some guests were playing computer games and chit-chatting loudly even though it's almost 11 pm. It wasn't sound proof. We really had a hard time trying to sleep.

The location is very nice but the property is past its prime. Poor hygiene with broken doors. Would opt for a better place.