와일드 케임브리지 시티 센터

The location is superb, in a quiet area and very close to main attractions. But the service is zero. I'm travelling with my aunt, we booked twins bed but were provided with a double bed after we checked-in around 5pm. We felt tired after a day's walk so we didn't request for a room change bus just requiring one more quilt for us since there was only one quilt on the doubt bed. When check-in, we were told there's no telephone to communicate with reception, anything needed just scan the QRcode and send message via whatsapp. So we did and waited with patience for 3 hours. In between the time I requested several times in whatsapp for the additional quilt but only the robot responsed no human attended. I had no other choice but only to go out of our room heading downstairs to find any human at reception. Though finally I got one more quilt from the receptionist, but the experience was really frustrating. The reception staff blamed Agoda information was wrong, saying there was no twins bed in such kind of room and told me that he didn't notice any massage requests. I'll say the service quality is essential to hotel and tourist industry, obviously a chatting robot is not capable to reach the standard so far. And the “no-one-notice” scenario to robot message was not just a coincidence, before the quilt issue happened, it already turned out no human was taking care of the whatsapp robot when we sending message asking for 2 cups to our room, which were supposed to be prepared in advance.