와일드 케임브리지 시티 센터

The location is superb, in a quiet area and very close to main attractions. But the service is zero. I'm travelling with my aunt, we booked twins bed but were provided with a double bed after we checked-in around 5pm. We felt tired after a day's walk so we didn't request for a room change bus just requiring one more quilt for us since there was only one quilt on the doubt bed. When check-in, we were told there's no telephone to communicate with reception, anything needed just scan the QRcode and send message via whatsapp. So we did and waited with patience for 3 hours. In between the time I requested several times in whatsapp for the additional quilt but only the robot responsed no human attended. I had no other choice but only to go out of our room heading downstairs to find any human at reception. Though finally I got one more quilt from the receptionist, but the experience was really frustrating. The reception staff blamed Agoda information was wrong, saying there was no twins bed in such kind of room and told me that he didn't notice any massage requests. I'll say the service quality is essential to hotel and tourist industry, obviously a chatting robot is not capable to reach the standard so far. And the “no-one-notice” scenario to robot message was not just a coincidence, before the quilt issue happened, it already turned out no human was taking care of the whatsapp robot when we sending message asking for 2 cups to our room, which were supposed to be prepared in advance.

Good location - quiet. Instantly impressive when you walk through the door. This hotel is large - on several floors. You may have a long walk to your suite. Upon entering the room all seemed fine. I'm not a fan of SMEG appliances and getting them to work without instriction (or none that I could find) was a pain. It's pulling back the bedclothes that was the worst part - and the bottom sheet was dotted with stains - dappled. I don;t know what QC they do with housekeeping but this one slipped the net. At this price point it's not easily forgiven. I'm sure they'll say that they would have changed rooms or sheets but I decided to shorten my stay and leave., and not endure the inconvenience. Not good enough Wilde. I won't be returning.

Cambridge, a countryside town in the UK. I booked this hotel simply by looking at the reviews, as most people tend to write good ones. The hotel, which I reached after walking for quite a while from Cambridge Station, made me marvel at how carefully they consider even the smallest things. The bedding, the props, and even the toilet paper in the bathroom... This is what true consideration for customers is. They are truly making an effort for their guests. It was perfect. I see why people give it 10 out of 10. No, if it were me, I would give it 12 out of 10. I’m leaving after a wonderful rest.

They should hire & retain staff with hospitality experience, not youngsters following scripts, struggling to use tech!

Comfortable, clean and friendly reception