M2 Hotel Waterside

Nice hotel, but the room was very small. Staff was friendly but not particularly engaging.

호수뷰가 아름다웠어요. 시시각각 하늘이 변하는 모습을 침대에 누워서 보니 가족들 모두 행복했어요

깨끗하소 조용하고 호수뷰도 너무 멋졌어요.

Excellent location and view. Good room, food and staff. One elevator, foul smell water at the car park suspected from a manhole or drainage pipe.

I had genuinely been looking forward to my stay here, and while the view and room have been absolutely lovely, the service has not. I don't like to leave negative feedback but I do feel I have a requirement to be honest so that the hotel can improve and so that other potential guests have an honest review too. The first night here, the restaurant was closed for a wedding, no prior courtesy notice to me though I booked several months ahead, which was disappointing as I work in customer service and a notice to myself and other guests should be bare minimum .... I was advised I can order room service though, so that was ok. I got settled into my room and then realised there's no menu for room service, so I ordered a Chang and requested a menu. The beer took about 45-60mins to arrive. I was ok, but starting to realise the paying guests were not the hotels priority, the wedding was. I then tried to call for dinner around 6:50pm ...several unanswered calls later and after 7, I called reception and they advised the restaurant must be busy and to wait half an hour and reception will call back to see if they can take my order - I unplugged the phone and had noodles for dinner. Not to mention, the wedding was very loud and the big light they had on for it attracted many bugs that ultimately perished on my balcony and in my bath. I tried very hard to move on but the next day during the quiet hours, there was a lot of furniture above me being moved very loudly, presumably staff putting away stuff from the wedding ....or maybe just really weird guests that rearranged their room for half an hour or so. I can't say the rest of the trip was much better and the only positives were really the cleaning staff and the nice young guy in the kitchen that remembered my order from the day before ...the other kitchen staff walked out the back and started laughing when I was simply trying to ask if I should wait for my fruit salad or whether the man would bring it to my room ...that made me very uncomfortable. I intended to splurge on room service at this hotel but did not want to spend any more money than the initial Chang there due to the poor service. The only thing I'd recommend this hotel is for the view. Also, a notice to other guests to ensure they are respectful. The communal hallway at 1:30am is not your personal social zone ...respect is integrity.