Hotel Fidalgo

Hotel was good apart from being woken up at 05.30am by loud music coming from the restaurant for lorry drivers

My expectations were very realistic when booking this hotel on a half board basis based on previous reviews. The location was close to the motorway, the public rooms were acceptable and our very small room was clean but did have a bad smell of drains. It was only a nights stay so we could live with that. What I can’t forgive is the service we had in the restaurant on the evening of our stay. Again my expectations were realistic as we are both vegetarian but I had emailed ahead in Spanish and also explained again in Spanish as we were seated.that we did not eat any meat or fish. I also offered a few ideas, pasta, rice, tortilla etc as possibilities. The “manager” was particularly assertive in requesting that we be seated at 8pm and for some reason did not allow the server to give us the menu del Dia to peruse. I had noticed that there were one or two vegetarian items on it so was disappointed. He said he would bring us a large salad for what we thought was the 1st course and we asked for some cheese with that. Instead he presented us with 2 green salads with a dollop of Tuna on each. I explained that we did not eat fish. He promptly took them away and 1 minute later returned with the salads and placed them in front. At this point I explained that I was also allergic to Tuna Fish and he understood but still placed the salad in front of me. We noticed that there were still flakes of tuna fish in the salad so I couldn’t eat it. He had clearly just removed the tuna fish in the kitchen and still served it to us as vegetarians and one with a severe allergy to tuna. Unforgivable and needs calling out to future guests. Moreover after removing the plates he then asked us if we wanted a dessert or coffee and was obviously not going to give us a Main course.. All other residents in the restaurant had 3 course meal with bread and wine as part of the menu del Dia. We had paid the same price.Following our challenge to him he then presented us with a plate of cold chips with a salsa sauce on to share with no cutlery provided. Unlike other diners we were given a drop of beer (150mls) in a wine glass. Initially I thought it was a joke but no refund or apology was offered. We should have been refunded the price of our dinner at least but more concerning is the lack of knowledge about special diets as I could have been very ill if I had eaten what was served. The manager needs extra customer service training to be able to manage these situations effectively. He is single handedly affecting your review score. The young lady who checked us in was most helpful and amenable.