Silvanus Forest Retreat

Average experience

We took 2 rooms for 1 day. We had a disappointing experience. Initially, Intercom was not working. In 1 room AC was not working. In another room there was no hot water from geyser and the pull out bed had jammed. As the intercom was not working, it took us multiple walk downs to the reception and after 2 hours work by the staff, AC was rectified in 1 room. Till we checked out, there was no hot water in the 2nd room. Tiles were chipped off in multiple places and tap handle in the bathroom had come off. Toiletries and dental kits were provided only upon request. We paid close to 14.4k per night for each room. One would expect a check whether basic amenities are in place and working before handing keys. Worst thing, around 11.30 pm a hotel staff knocks the door and checks if they have left their walkie talkie behind. Basic courtesy demands that guests are not disturbed when sleeping at night. In the dining room, staff were struggling to handle or serve even 4 tables of guests. On the positive side: Upkeep of the resort outside the rooms was very good. The staff was extremely courteous and tried their best to resolve the issues. But, the lack of rooms upkeep left us very disappointed with the resort.

It is not that great and not really value for money

Stay away from this place. Apart from the rooms nothing was good. Restaurant service or wifi service you ask for any service, they will make sure to ruin your day. No one is there to listen also. We stayed there whole night without mobile network and wifi. Ordered food was totally stale and not eatable at all. There is no one to listen also. Breakfast and parking space were pathetic too. Better look for some other place.

nice