Super Hotel O Kazhakuttam Vadakkumbhagam

I booked this place for 4 days through Agoda, but the entire experience was disappointing. When I arrived, the room wasn’t ready. The first room given had a non-functional TV and AC. I requested a room change, and although they shifted me to another room, the condition was the same — no TV remote, and the room seemed unclean and poorly maintained, as if it hadn’t been cleaned for a long time. I contacted the property owner multiple times, and while he kept promising that everything would be arranged the next day, nothing changed throughout my stay. Breakfast was included in my booking for all 4 days, but I received it only once. On the first day, they told me it would be ready by 9 AM, but by 9:30 there was no one around and no communication. The same happened the next two days. I even contacted Agoda’s customer support to raise these issues, but unfortunately, their representatives did not respond or assist in resolving the problem. Very poor service overall — both from the property and Agoda. Would not recommend unless these concerns are taken seriously.