메리어트 바이 아웃오그래프 컬렉션, 올 인클루시브 리조트, 아시엔다 델 마르 로스 카보스

Our stay was frustrating from the start. We booked an ocean-view room, but the view was mostly of the garden with barely a glimpse of the ocean. To make matters worse, instead of addressing our concerns, the staff tried to sell us a timeshare while we were still sorting out our room issue. On our first night, we ordered room service at 9 PM, with an estimated delivery time of 30 minutes. The food didn’t arrive until 11 PM—by then, we were already in bed and wanted to cancel, but they refused. To top it off, they called us at 11 PM to insist on delivering it. The next day, we requested bottled water and waited for two hours. After multiple unanswered calls (some of which were deliberately hung up on), we went to the front desk, only to be told they could only deliver it to our room—yet it still never arrived in a reasonable time. On the morning of checkout, despite having a "Do Not Disturb" sign on the door, housekeeping knocked at 8 AM, waking us up unnecessarily. Overall, the poor service, lack of responsiveness, and misleading room descriptions made for a very disappointing stay.

The hotel, facilities & staff are nice. The bellhops, porters were very nice when we arrived and exited our vehicle. They offered a welcome beverage and took our luggage. Nowhere on the property do you see any signs that say it is a Marriott property. The property was formerly a Sheraton. We are Marriott Bonvoy Platinum but booked with Agoda bc there was a huge price difference. Upon check in the staff immediately try to get you to sign up for a Time share presentation. After a long travel day that is the very last thing I want to hear about. It really distorted our check in process. Instead of coming into a relaxing welcoming stay it was more how can I get you to sign a contract feeling. The hotel has ice and water machines in several of the buildings, but they do not work. The 2 rooms were ample in size, but very dated and need some repairs. We could hear every noise all of our neighbors made. The building does not seem to be have been made with quality materials. You can hear people walking, talking, moving furniture, dogs running on the floors. Know you will not always get a great nights sleep due to all the noise unless you are on the top floor. The hotel has many pools and hot tubs which was very nice at no time did we ever feel that the hotel was at capacity. We were always able to get poolside seats even though people still save seats starting at 7am. The beach is nice and clean but was black flagged due to rough water and being funded by waves. There are not any lifeguards on the property that we saw. The poolside service was very good, food and beverages were available for purchase but seemed very expensive. The hotel offers various planned activities throughout the day, tequila volleyball, cocktail making, cooking class, bingo. It was more geared to adults. Breakfast Buffett at Tomatoes is nice, lots of food variety. The taco restaurant was good too. It is super easy to get Uber to and from downtown Cabo San Lucas.

Property is beautiful in terms of architecture, location (fabulous location) and landscaping, however, the rooms need a lot of work. They are spacious , but run down and things in the room don’t work, like outlets, AC, mini fridge, and leaking toilets. When you are paying over $400 (includes resort fees) for the basic room, the rooms should be nicer. The resort had said the rooms were going to be updated, but were not when we arrived the first week of January.

The infinity pool is amazing , peaceful , the ocean view is beautiful 20 min away from the city by car and it’s not for adult only there were children , very clean

The buildings and grounds of Hacienda del Mar are absolutely stunning. You will feel that you are in paradise. We got the all-inclusive package and felt it was worth it. Service can be slow or spotty at the restaurants but generally the food is quite good and the staff are all wonderful. There are enough pools and bars and “spots” that you can always find your vibe. I especially loved the hammocks down by the ocean next to the fish/sushi bar. We will be going back.