홀리데이 인 리조트 빈탄 라고이 비치 바이 IHG

오픈한지 얼마되지 않아서 객실과 부대시설 모두 깨끗하고 관리가 잘되어 있습니다. 직원들은 모두 친절하고 마주칠때마다 인사를 해주고 반갑게 웃어주셔서 너무 기뻤습니다. 하지만 오픈한지 얼마 안되서 아직 전반적인 시스템과 체계가 부족합니다. 제일 문제는 화장실배수입니다. 하수구로 물이 흘러야하는데 반대방향으로 흘러 물이 항상 고여있고 샤워한번하면 배수구에 물이 잘빠지지않아 샤워실 밖으로 넘쳐흐릅니다. 문제제기를 했으나 수정되지않았고 시간이 지나 체크아웃했습니다. 두번째는 룸서비스입니다. 음식을 전화로 주문했고 30분걸린다고 했으나 한시간이 지나도 오지않아 다시전화했더니 주문을 받은 사람이 없다며 주문자체가 누락되어 있었습니다. 이미 시간이 많이 흘렀지만 주변에 식당이 없었기에 다시 주문하고 20분을 더 기다려서 음식을 받았습니다. 세번째는 조식당입니다. 주말은 조식을 먹는 사람이 많을걸 예상하고 자리와 음식을 준비해야하는데 이른시간에 도착했는데도 만석이었고 멀리 떨어진 홀에서 임시로 차려진 식당에서 식사했습니다. 음식은 리필되지않아 많이 비어있었고 계란요리를 먹기위해 긴줄을 서야했으며 커피머신은 제대로 작동하지않아 커피가 넘쳤습니다. 다음날 더 일찍 조식당을 방문했고 그제서야 제대로된 식사를 할수있었습니다. 이호텔은 깨끗하고 아름답고 친절한 곳이지만 몇가지 불편한점이 저를 너무 힘들게 만들었습니다. 꼭 개선되어서 다시방문할수 있기를 원합니다.

We had a wonderful short stay at Holiday Inn Bintan. From the moment we arrived, the staff were warm, friendly, and attentive, which made us feel very welcomed. A special highlight was the thoughtful surprise they prepared—a birthday cake for my dad—which made the occasion even more memorable for our family. The overall experience was relaxing and enjoyable, and we truly appreciated the great service. The only area that could be improved is the food, as there is room for more variety and quality. Aside from that, it was a pleasant stay, and we would be happy to return in the future

Pros: Exceptional service from staff, smooth transfers, responsive communication Cons: None significant We had a very pleasant stay at Holiday Inn Resort Bintan Lagoi Beach. The service was consistently excellent throughout. Sukma at check-in was welcoming and provided a useful overview of the resort. Sunan and Shiddiq ensured a smooth and efficient check-out process. The WhatsApp support team (Yeni, Ardesta, Suryadi, and Siska) were very responsive and helpful, especially with last-minute requests — which is very valuable when travelling with young children. Lutfi provided a comfortable transfer to the ferry terminal, and Maru stood out for his initiative in assisting us with our luggage and arranging transport after we missed our shuttle. Overall, a great stay with attentive staff who truly care about the guest experience.

If you enjoy the beach and a peaceful getaway, this is a nice place to relax. However, you’ll need to explore the resort on your own as the staff did not provide much information about the available activities. For example, we were only later told that guests could collect fish food from the restaurant counter to feed the koi, and we also weren’t informed about the complimentary 30 minutes of water sports included with our stay. I celebrated my birthday during the trip and was disappointed that there was no acknowledgment from the hotel, such as a birthday cake or simple greeting. It would be a thoughtful touch if the hotel system could flag guests’ birthdays and offer a small surprise. The food was average, and there is only one restaurant on the property, so dining choices are limited. The signage around the resort could also be improved, as there were no clear directions leading to the beach. As the area is a protected tourism zone, prices are generally higher than in other parts of Bintan. Plaza Lagoi felt rather quiet during our visit, almost like a ghost town, as it mainly caters to tourists rather than locals. On the positive side, the hotel provides complimentary shuttle services to and from the ferry terminal as well as to Plaza Lagoi, which makes getting around convenient. Overall, it’s a pleasant destination for beach lovers, but guests would benefit from better communication about the facilities and activities available during their stay.