스토리i ITC 호텔즈 더 카바 리트릿

The property is beautiful - however the rooms are much shorter (especially the forest pods) as they appear in the pictures. The saddest part was that the food was below average which isnt something you expect from an ITC property. The focus was on live singing experience for the guests but not having excellent food options. Also, the property must specify that there's a tiny trail to get to the forest pods so one is wearing proper shoes, and doesnt slip on rocky surface. Special shoutout to Mehak from the hospitality team, present at the time of breakfast buffet who was extremely diligent and responseful. She will go places.

It’s too good , food quality is good BUT options are very few ….. Breakfast needs elaborated menu…… All over stay is too good ….

Though it’s is affiliated to ITC the benchmark of ITC as a brand is not met. It’s a franchise that is operating under the ITC umbrella so be aware the standards will NOT be like an ITC property. Limited menu limited facilities and okay ish standards of staff and delivery.

Very good location, nice views and nice property overall but it has the worst service I have seen in a hotel at this level. This should not be called a ITC hotel, the management is missing and never visible on the floor and if you share feedback they hear you but nothing changes the next day. Even if only 2 tables were occupied in the restaurant the staff didn’t attend to them and were busy doing other stuff like playing with kids.

Had a great stay.