그랜드 호텔

Just a sudden trip to have some relaxness. Everything was amazing, restaurant, front office, houskeeping, every staffs are friendly, professional. Thank you all !

I stayed at the hotel for two nights. I had booked one night online, and at check-in I requested an additional night, with the payment to be settled later. The first and second nights were completely fine with no issues. On the day of checkout, I forgot my room key and requested a replacement. When I asked for a new key card, the staff told me they needed to pre-authorize my card, which made no sense since I was checking out in 2–3 hours. To avoid any confusion, I decided to settle the payment for the second night immediately, which I did. Just before checking out of my room, I received a call from the general manager asking me to come downstairs. I was then accused along with my father of damaging a wooden table by placing a hot iron on it. This accusation is completely false. The damage was clearly caused by a previous guest, and housekeeping either failed to report it before the prior guest checked out or did not notice it. The manager insisted that we pre-authorize our card for 5,000 PLN to polish the table. This makes absolutely no sense. First, we were falsely accused of causing the damage. Second, polishing a small section of a table would not cost anywhere near 5,000 PLN. It also seemed suspicious that they wanted to authorize such a large amount on the card only a few hours before checkout, without clearly explaining the reason. This is not the mentality or professionalism one would expect from a 5-star hotel. Instead of acknowledging that they could not identify the actual guest who caused the damage, it felt like the blame was simply placed on a later guest. I would strongly recommend that anyone staying at this hotel carefully check the room and furniture upon arrival. If you notice even the smallest damage, report it immediately to management; otherwise, you risk being blamed for something you did not do and potentially being charged for it.

SPA area is a gem, how the historical building was renovated is impressive and eye-pleasing. Clear must in Lodz!