Ashberry Guest House

I was late for check-in at 8:00 PM and was unable to check in, leaving me without a place to stay. My planned arrival time was 6:00 PM, but I drove from Cotswolds that day. I didn't account for traffic sufficiently and was significantly late. I had been told that the final check-in time was 8:00 PM. At 6:00 PM, I sent an email informing them that I would be late until 8:30 PM due to traffic. However, I received a very cold response, being told that there would be no staff after 8:00 PM and that I should find another hotel. I rushed down the highway, slightly exceeding the speed limit, and arrived at 8:12 PM, but the parking lot right next to the hotel was chained off, and I received no response despite ringing the intercom and sending emails. My mother, who suffers from severe lower back pain and spinal stenosis and has unstable walking, was stranded without a place to stay in a remote, foreign country, which was extremely difficult. Given this treatment, I felt it was outrageous that they refused a full refund. I do not recommend this hotel. I also have a complaint about Agoda listing such a hotel. From now on, I will have to be more careful when searching for hotels. I will no longer use Agoda.