Brocco On The Park Boutique Hotel

Lovely hotel very comfortable

I stayed here last Thursday night. Arrived at 11pm and was checked in by Rodney no problem. Room was lovely on first glance, coffee machine, fresh milk and a piece of cake as a welcome but it was downhill from then on. The pigeon loft room has blinds which don’t keep out the light. The bar fridge is a nice touch but it woke me up when switching on so I ended up getting out of bed to unplug it. Then around 4am I was woken up by numerous doors banging. Then the bin men arrived with more banging and shouting. About 6:45 I turned on the shower to find there was no hot water and I had no central heating. This in January and it was snowing outside. I tried to call reception, no answer. Ended up having a freezing cold shower. Not what you expect when paying good money for a room and completely unacceptable. The lady on reception apologised and told me she had had to reset the boiler and to email Harry the manger which I did straight away. Three days later and he hasn’t bothered to reply or get in touch to explain what happened, apologise or offer any form of compensation. This was the third time I have stayed here and guess what, it’s the last! I’ll take my hard earned cash somewhere else and if you’re reading this, I suggest you do the same.