프라자 수트라 비루 호텔

Nice hotel as well spacious rooms.. only down side is parking area limited.

I booked an Executive Suite on 20.09.2025, expecting a comfortable stay. However, I was quite disappointed with several aspects of the experience. Firstly, upon check-in I realized that the toilet in the Executive Suite had no water hose/pipe, which is an essential facility for guests in this region. The receptionist informed me that only the larger rooms do not have this, while the smaller rooms are equipped with one. This was very inconvenient, and I eventually requested to move to a Junior Suite and Deluxe Room instead, with an additional charge of $96. Although the new rooms were more suitable, I believe such a basic facility should be available in all categories, especially higher-tier rooms. Secondly, the television channels were almost entirely in Chinese, with no option for international or local language programming. This limited the overall guest experience and made the in-room entertainment unhelpful for non-Chinese speakers. Finally, the breakfast service was unsatisfactory. Guests are only allowed to select one item from the menu, despite it listing several options (5–6 varieties). If you wish to try another, it requires additional payment. The food quality and taste also did not meet expectations, especially considering the premium room rates charged by the hotel. Overall, I found the stay to be below expectations and not good value for money. I hope the management will take these comments constructively and consider improving facilities and services to better accommodate all guests.

From the outside you don’t expect much, but the rooms were exceptional - beautiful interior, clean, comfortable. Would stay again for a staycation in KB!

I stayed here for 3 days and 2 nights, and overall the place is comfortable and good for a stay. However, I want to share an honest experience regarding the service. During check-in (evening, early May), the staff initially told us confidently that our booking was for the next day without checking first. After we clarified, she then checked and confirmed our booking was actually correct. There was also confusion regarding the deposit. From my previous stays, the deposit has always been $20. This time, I was asked to pay $50 because we were staying for two nights. If that’s the case, it should have been clearly explained (for example, $20 per night = $40), but instead I was asked for $50 without proper clarification. I even gave $50 expecting change, but none was offered, and the explanation didn’t really make sense. I’m not sure if there are new rules, but the communication about this was unclear and confusing. What disappointed me the most was that there was no apology for the earlier booking mistake. I don’t mind small issues, but basic hospitality and clear communication are important. Aside from that, the stay itself was comfortable and enjoyable.

I stayed here for 3 days and 2 nights, and overall the place is comfortable and good for a stay. However, I want to share an honest experience regarding the service. During check-in (evening, early May), the staff initially told us confidently that our booking was for the next day without checking first. After we clarified, she then checked and confirmed our booking was actually correct. There was also confusion regarding the deposit. From my previous stays, the deposit has always been $20. This time, I was asked to pay $50 because we were staying for two nights. If that’s the case, it should have been clearly explained (for example, $20 per night = $40), but instead I was asked for $50 without proper clarification. I even gave $50 expecting change, but none was offered, and the explanation didn’t really make sense. I’m not sure if there are new rules, but the communication about this was unclear and confusing. What disappointed me the most was that there was no apology for the earlier booking mistake. I don’t mind small issues, but basic hospitality and clear communication are important. Aside from that, the stay itself was comfortable and enjoyable.