서튼 스테이더 호텔

I’ve stayed here 3 times whilst visiting friends nearby. Have always had a good experience. My booking was lost on one occasion , but I was immediately upgraded at no extra cost. Free breakfast was a lovely treat, though cooked breakfasts are now charged for, but continental is still free. Location on the Norfolk Broads is perfect.

We had a lovely triple room. Very clean and tidy. Room was well presented and laid out lovely. Breakfast was very good as well. A good choice of cold and a tasty full English. We would stay again.

We booked for the bank holiday weekend and arrived to be told the restaurant was closed on Sunday and Monday. This could have been advised in advance giving us a chance to cancel. The one night the restaurant was open the food was very poor with the cheapest possible ingredients. The property is run down and not reflected in the pictures on the website. We left one night early. If the owners are not prepared to put investment into the property and the guest experience they should not be in business

We have stayed at this inn several times. We were surprised to learn that breakfast wasn’t included when we arrived this time as it always was when we stayed before. It’s a price sensitive thing and had we known we would have likely stayed elsewhere. We did have breakfast the first morning at £8.95 each, which isn’t bad but since we don’t always want to load up with a full English we didn’t bother the following days and just got croissants from the local supermarket instead. The staff are friendly and helpful although they didn’t seem to be on the ball on the Friday evening. The place is still a bit shabby chic. Car park entrance was flooded. Room was generally okay and comfortable.

We did have an issue with our food order which they lost, but this was rectified to our satisfaction. The staff were very helpful other than we had to wait a fair while at reception as the bar person was also on duty for that. It's a bit tatty outside in parking areas.