리걸 호텔

I had a very bad and unfortunate experience in this hotel. The air conditioner of my room didn't work, while it was the hottest day of the year. I was assigned to the room at the roof, so the window is at the roof and cannot be opened wide. With the help of the staff, we opened a slit for the window. But there were helicopters flying every hour in the midnight over my head since the hotel was next to a hospital. The heat was intolerable, so I request to switch to another room, but they had all the rooms fully booked that day. They failed to provide even just an electric fan. I almost had a heat stroke at that night. The next day, the staff promised to switched me to another room, so I packed everything and store my luggage at the counter and left for my business in early morning. In the evening when I came back to the hotel in the evening, they couldn't find my luggage and failed to provide me a room! After an hour of waiting, they finally managed to trace back and sort out everything, and realized that the staff in the morning has had assigned me a room, and put my luggage in already. But due to poor communication, the evening staff did not know. The experience for the rest of my stay was fine, and I would say that the staff tried their best to help. I suppose I was just extremely unlucky, while there is room for improvement on the management in the hotel.

internet was really bad, everything else was pretty much okay. staff was very nice

숙소는 깔끔 무난합니다 위치는 브레시아 시내 중심부랑 살짝 떨어져있긴 한데 저희는 다른 지역 이동을 위해 1박한거라 큰 상관은 없었습니다. 주차장 입구가 좀 헷갈렸어요 레스토랑 손님이랑 공동주차라서 자리가 없어서 직원이 지하 주차장으로 안내해주셨습니다 직원 분은 친절했어요 다만 12/31일이라는 특수한 날이긴했지만 같은 층 다른 투숙객들이 상당히 소란스러웠습니다.

All in this hotel was OK except for one very important thing. The room was cold during the 3 day duration of our stay. Although there is a thermostat controller in the room, it simply didn't function. When I complained to the receptionist about the room being very cold, I was told that they control the temperature in all rooms from the front desk computer. The receptionist agreed that the temperature was not warm enough and assured me that he turned it up and that it should be fine, but it simply remained cold throughout our stay at the hotel. As it had been very cold outside, guests should be able to stay warm in their hotel rooms!

QUITE AREA, CAR PARKING , BIG ROOM