홀리데이 호텔

We have stayed in the hotel before and it is a great place if you have early or late flight. This was the first time we had a negative experience with lady (with braces) who was working at the reception in the morning of 29th of September. I usually dont like to give negative comments but a person like that should not be working in the tourism industry or at least not in the kind of hotel I am sure you want to be. After our flight was 4h late we made it to rooms at 4:30am and the next morning after sleeping only few hours my parents went to breakfast at 10:05. They refused to serve them so I went to talk to the restaurant and they said they have no problem to make smtg if reception tells them. I went to talk to the lady and she not only didnt listen but showed no interest in helping or understanding that the previous night we spent 6h at the airport and they were only 5min late. I asked to talk to manager who then after hearing the story organised for them to have some food after all. For that I am thankful! At that point all was ok, but then at 11:01 the same lady with braces called the room to tell us to check out. I was leaving the room at that moment but she called specificaly our room to tell us to check out, even though we had two other rooms that she didnt call and they stayed until 11:15. Which means she did that because of our previous talk. I dont have words to describe such petty behaviour, but wanted to let the hotel know how their employee treats their guests. Albanians that I know are always known for their hospitality, so I was very surprised to have a person act in such a way, she could learn a lot about kindness.