Hotel Centro Fürth

I stayed at Hotel Centro for a week. Hotel is located at a convenient location close to U Bahn station, Restaurants, Supermarkets, Banks etc. All facilities available. During this time of High heat , no fans are available in the room. It is difficult to bear the heat in the night. This is the only drawback of the hotel

i will use again

When I check i saw there is no water in room and there was no restaurant in hotel. If no restaurant then I ask them to give water and also ask them to arrange hot water cattle they didn’t not respond. I ask help they said someone will come in 30 min and no one came I waited for 45 min. I found this scary and I afraid if I complain they might be not good for me.

I do not recommend this hotel at all. I paid for two single beds but was only provided with one; it was 23:00 PM, and the issue wasn't resolved. I had to sleep on the bed frame—without a pillow and mattress—because the other person had them. The emergency number went unanswered. When I complained the next day, the man simply told me that someone had moved the beds; while I understand the reason, it wasn't my responsibility since I had paid for two beds, also he didn't even offer a discount to make up for the mistake. Furthermore, I wasn't given two towels, and when I asked for them, the housekeeper left them on the floor. She didn't knock or hand them to me directly—an action that made me question the hotel's hygiene standards. There was a foul odor coming from the shower drain the entire time.

Dear Agoda Support, I am writing to report a serious issue with my recent booking at Hotel Centro Fürth Nürnberg. I arrived at the hotel yesterday to check in, but there was no reception available. I tried calling the hotel multiple times, but no one answered the phone. I was not provided with any self-check-in instructions or alternative contact details. At the same time, I met another guest at the hotel who was also facing the same issue. He mentioned that after several attempts, someone eventually answered, but in my case, I received no response at all. Due to the lack of support and inability to access the hotel, I had no choice but to book another hotel for the night. This caused me inconvenience, stress, and additional cost. I kindly request a full refund for this booking, as the hotel failed to provide basic check-in service. Please look into this matter urgently and assist me with the refund process. Booking ID: [Your Booking ID] Check-in Date: *** Thank you for your understanding. Kind regards, ***