이비스 스타일즈 샬레루아 공항 에어로44

The airport shuttle experience was very disappointing. Before my arrival, I specifically told the hotel that I could not make international phone calls and asked whether I could contact them through the accommodation app chat after collecting my luggage. The hotel clearly replied, “Yes, absolutely,” and told me that the reception team would monitor the chat closely and arrange the pickup as quickly as possible. I followed those instructions exactly. After collecting my luggage at night, I sent a message asking for the shuttle and where I should wait. I waited for more than 10 minutes without receiving a response. As I was traveling alone at night and did not know where or how long I was supposed to wait, I eventually arranged and paid for a taxi myself. What was even more disappointing was the response at reception. When I explained what had happened, I was repeatedly told that I should have called and that it was not their fault. This directly contradicted the instructions the hotel had given me in writing before my arrival. If the accommodation app chat cannot be monitored reliably for shuttle pickups, guests should simply be told in advance that a phone call is required. I would not have waited at the airport expecting a shuttle if I had been given accurate information.

Don't trust Agoda or this hotel is we bought a king standard room with the picture of a bit of a side open room and when we ended up with a small little tiny stinky half size room with a double bed instead of a king bed. I informed the front desk of this and they said what do you want us to do about it? After asking for management the front desk girl through down the keys and said fine and gave us a room that we originally paid for.

Un membre du personnel de l’accueil a été fortement désagréable 🤮 et je l’aurai « agressée verbalement «  Je parle comme on me parle et surtout je n’accepte pas des reproches auprès de ses collègues et de ne pas assumer derrière. Bref je n’y suis restée que 2 nuits sur 4 bon séjour à vous

Helpful and nice staff

During my 5 hours to sleep before my flight I was surprised by another set of guests entering my room in the middle of the night. The hotel staff checked us both into the same room. When I complained the same person who checked me in tried to tell me he had no record of my reservation or payment until I reminded him he was the one who checked me in only hours before.