San Jose Residencias / enchanted kingdom / nuvali / slex / sta. rosa / paseo

Requested for early check in so we can go to EK early but did not reply… upon arrival,, we were charged additional P400 for the early check in but we were not informed of that… the elevator in building is not functioning so we have to climb up the stairs to go to the unit in 5th floor… the given unit was not the same as the picture as advertised… no official receipt were given for the payment on our accommodation as well as for the additional charge for early check-in… upon arrival, there were no towels in the unit, we had to request it.. we were not also informed of the break period of the shuttle service from the main gate of ciudad de san jose going to san jose residencias so we have to walk about 10-15minutes under the hot weather in the area.. they should have specified in the description of the property so those who will accomodate prior going to EK will not get tired of walking, going up the stairs up to the 5th floor…