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The room was clean but very small. Elevator is from the 1800. Staff were very helpful and awesome customer service

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Not terrible but the hotel outside had a smell which is fine and normal for a big city. No Air con which again is fine and normal for Europe but while you open the window the lights from the outside of the hotel and the area are so bright and then the noises wow! The cars, people, everything is extremely loud. We literally can slept through anything but the falling asleep was hard. It was so hot with the window closed but we had to fall Asleep with blinds and window closed then in the middle of The night open it up once it wasn’t as bright or loud. But even at 2AM people were yelling at the bus stop that’s right outside and by 5AM is very loud again from everything. Plus no working elevator so good luck if anything more to an the first floor Considering the first floor is actually two stories up from the ground. Also 3 nights there and our key didn’t work 2 of the nights so had to walk back down the stairs, then walk back up them after getting new key.

I booked a twin room...emphasised twin room...checked in after arduous journey....double bed...I am 6 foot tall, my friend is 6 foot 5 and over 20 stone...not ideal...when reported it 3x..staff were not interested, no apology ..just a bland expression....2nd time this has happened in 3 yrs...great location is the major plus...otherwise

The hotel literally just serve as a room for your travels in Brussels. No in-room amenities provided, such as vanity kit, etc. Room is also smaller than expected - barely enough space for a couple. Floor space underneath the bed was not cleaned, simply full of dust, which made me unable to retrieve my earring that dropped and rolled in. Not for fussy people. The saving grace was the location - Roger station just right in front, minutes away from malls and landmarks.