래디슨 컬렉션 그랜드 플레이스 브뤼셀

Superb location with walking distance to great food and attractions nearby. My reservation was a family room with a king and bunk bed. upon check-in, was given a room with just a king bed. Super shortchanged and felt like the service staff was trying their luck with a smaller room. Simple ask for ice bucket and was told by the reception staff that I could only get it from the Bar. requested from the bar staff and was told will be given shortly but was literally forgotten cleanly despite only having 2 guests at his bar counter. Approached the reception lady if someone else could help with the simple ask and was told she is busy and just have to wait for the bar staff (when no one was at the reception at all I.e. not attending to anything). It's a pity that the service level of the staff is a discredit to the superb location and outlook of the hotel.

The only ok is its infront of a food hall…umbrella need to deposit…location is so bad

Excellent location, reach to central station within 10 minutes. Reach to shopping spots in the next corner. Staff is friendly. Everything is fine. Improvements can be made on cleanliness. We stayed for 4 nights. On the first night we noted there are several stains on the pillow case. Meanwhile, we used the kettle to boil water and noted there’s something floating on the boiling water, likely dust or water stain…… We used tissue to wipe it and it is dirty. Truly hope the hotel can do better on the cleanliness. Everything else is absolutely wonderful.

The property's location is unbeatable, right in the heart of the city, making transport and sightseeing very convenient. The staff were exceptionally welcoming and helpful throughout the stay. Cleanliness was well-maintained, and the breakfast was superb. Facilities were good overall, though the wi-fi connection could be improved.

Stay was perfect, got early checking with the help of kind staff . Hotel build with proper luxury and worth for money you spend.