베스트 웨스턴 호텔 뉘른베르크 암 하우프트반호프

A few facts I’d like to share - 1) At the moment, its 7 to 9C outside at night and I was given the thinnest blanket ever, instead of keeping the guest warm , the blanket did the exact opposite. Initially I thought its some kind of thermal blanket as it was like ultra thin so I gave them benefit of the doubt. But upon raising this to the front desk just now, it seems their room keeper just randomly gave different types of blanket as she see fits. (Or so what I was told by the reception who did not seem to take responsibility of the problem). 2) While I appreciate rules are rules, but they are extremely strict about not giving you early check in. I arrived the hotel 1ish, they were like “we cant check you in”. Thats fine but when i was told to leave my luggages in their tiny storage room, there wasnt much space for my huge luggage at all. As I will be staying in Germany for 10 days, I got a huge luggage and backpack, but whats worst is that after seeing all that, two hours later, the reception decided to give me a room without lift . As if I haven't done enough touring and walking the whole day, they wanted me to drag my luggages up and down together with my huge backpack. They said there is a lift that can take me to the first floor and u can just walk across to your room, well that terence door was locked and wasn't kept opened as they promised. Overall, I am quite perplexed about whats going on with this hotel, seems there isn't much communications between reception and house keeper a etc. A lack of common sense, caring attitude and flexibility made my whole journey restless. I think this “hotel” is only suitable for local Germans who speak their language with small hand carry bags for weekend getaway. Definitely not recommending this to my Asian friends.